Question 1

What forms of payment do you accept?

Accepted Answer

I accept Paypal and credit card as forms of payment.  Payment plans (https://www.jlmohrart.com/payment-plans)are available for original art and are arranged on a case by case basis.  Reach out (https://www.jlmohrart.com/contact)and let's make a plan to get you your painting!

Question 2

Tell me about shipping.

Accepted Answer

All of my original art now ships free across Canada and the USA.

As the importer, the collector is responsible for paying duties and taxes.  Originals exported to the USA remain tariff free but prints may be subject to a 35% duty (as of Sept 2025).  Please check the current import legislation and regulations for your country prior to purchase.  I do my absolute best to provide the proper paperwork to customs and hopefully avoid any unexpected duties!

Prints, frames, and mats traveling within Canada or the continental USA ship for a flat rate, depending on the size and weight of your purchase (excluding duties and taxes which are the responsibility of the collector).

Most canvases come stretched over a frame and ready to hang.  Some large canvases may note in the product description that they will be rolled to ship.  This is to ensure a safe journey for your large painting.  In these cases, the canvas will be removed from the wooden stretcher frame, rolled and disassembled so it can all be shipped safely in a tube box.   These paintings can be re-stretched at your local framer.  Framers usually charge about $30-$40 per linear foot to stretch a canvas.  Contact your framer prior to purchase to obtain a quote for stretching services.

If you prefer, paintings up to 48" may be packaged carefully and shipped fully assembled and ready to hang for an additional charge, depending on the size of the art and your location.  Please reach out to make special arrangements for this if your listing specifies that the painting will be rolled.  I do not currently provide crating for paintings over 48" so due to courier limitations, for anything over this size, rolling to ship is the only option.

If you would like to ship internationally, please contact me directly for a custom shipping estimate.

Tracking information will be emailed to you once your package ships.

Question 3

Can I save on shipping and pick up my order instead?

Accepted Answer

Pickup is available from my home studio in Airdrie, Alberta, Canada.  Select "local pickup" from the shipping drop-down menu checkout and you will not be charged for shipping.  I will email you to arrange a time to pick up your new art.  Remember to check your junk email folder just in case!

Question 4

How long will it take to receive my order?

Accepted Answer

Originals are often packaged and shipped the same week they are purchased.  Prints are made-to-order out-of-studio and require 1-2 weeks for production.  Prints are shipped out once a month.  Pre-planned ship-by dates will be announced in the printshop, so please take note before you order!

You will receive tracking information once your package has shipped.  Standard shipping typically takes 5-10 days, depending on the time of year.  If you require rush shipping, please reach out for a custom estimate.

Question 5

Can I return something if I decide I don't like it?

Accepted Answer

All original art and print sales are final, so please be sure to ask me for clarification if you have any questions about the items you are interested in purchasing.  I'm always happy to send you additional images and videos of paintings to help you make a decision.  We can even schedule a studio visit or video chat!  If your purchase arrives damaged, please contact me immediately.

Question 6

Can I make a special request?

Accepted Answer

Yes!  If you have a request pertaining to your order, feel free to leave me a message in the 'Notes' section at checkout.  I will then send you an email to confirm your request.
I take on custom commissioned painting projects on a case-by-case basis.  I welcome you to reach out if you have questions about commissions.
Custom print jobs including sizing, crops and colour adjustments can be arranged at no additional cost.  I'm happy to help you find the perfect print for your space!  Please reach out.

Question 7

What import fees will I have to pay?

Accepted Answer

Good question!  It depends on the import fee schedule for your country of residence.  Currently (April 2025) original art imported to the USA from Canada is tariff free.  Please note that tariffs and import rules can change at any time.  It is your responsibility to check current rules for your country before purchasing.

Question 8

How do I collect a Jennifer L Mohr painting from a gallery?

Accepted Answer

Some of my paintings are available from galleries.  You may have seen one in my portfolio or on one of my social media pages that you are interested in collecting.  Reach out (https://www.jlmohrart.com/contact)and I will be happy to put you in touch with the gallery.  Currently, my paintings can be found at Nahcotta Gallery (https://nahcotta.com/collections/jennifer-mohr)in Portsmouth, NH, The Miller Gallery (https://themillergallery.com/collections/jennifer-mohr)in Charleston, SC,  Antler Gallery (https://www.antlerpdx.com/products/jennifer-mohr-dont-try-to-reach-me)in Portland, OR, and Anonymous Society Gallery (https://www.anonymoussocietygallery.com/)in Redding, CT.

Question 9

How long will an original painting or fine art print last?

Accepted Answer

My canvas and cradled wood panel paintings are made with archival materials and treated with a UV protective varnish.  This will help to prevent discolouration of pigments over a long period.  Paper prints are not varnished but are printed with acid free, fine art materials.  If you want to help preserve the colour of your artwork or print (especially any fluorescent pigments), it is best to display the art away from direct sunlight.  When framing under glass, UV-protective glass will protect your art from fading over time.

Question 10

Can I make my own reproduction of a painting I purchase?

Accepted Answer

I retain the image rights to all artwork I create, including commissions.  This means that I have the right to reproduce my images in print form.  Collectors/buyers may not reproduce my artwork in any way without written permission.

Question 11

What is a cradled wood panel?

Accepted Answer

A cradled wood panel is a wood panel mounted onto a frame to give the painting depth and to make it possible to hang the painting without framing.  The following photograph shows the back side of a 1.5" deep cradled wood painting.  If you would like to see additional photos or videos of a specific painting, please reach out!

https://static.wixstatic.com/media/fd1d97_9a3f18d5e4d149d7abb7ede506d8b547~mv2.jpeg

Question 12

How do I frame a paper painting or print?

Accepted Answer

You can spend as much or as little on framing as you like.  The most affordable option, of course, would be to re-purpose frames you already own or to seek out second hand frames.  Another affordable option is to frame the piece in a pre-matted frame purchased off the shelf from a department store.  If the mat included with the frame you have purchased doesn't quite fit the artwork, you can always have a custom mat cut through your local framer or through my website shop.  I am happy to accommodate custom sized matting so please reach out (https://www.jlmohrart.com/contact)if you have a request!  Also, if you require a specific sized print to fit in an existing frame, I can do that too!

If you are concerned about keeping your art or print archival, I always recommend visiting your local framing shop.  I can even ship directly to your framer if you include their address under the shipping information at checkout.

Question 13

Can I commission a custom painting?

Accepted Answer

I am honoured that you would consider commissioning a custom artwork (https://www.jlmohrart.com/commission-1)from me!  
 
I accept a limited number of commission projects to be painted throughout the year.  
Please note:
- commissions are accepted on a case-by-case basis.  I need to feel that they align with the goals of my current creative practice.
-pricing on custom paintings is 15% higher than other originals
- a 25% deposit is required before I begin the painting
​​
Please contact me (https://www.jlmohrart.com/contact)to discuss your idea.  I look forward to hearing from you!

Question 14

Do you sell wholesale prints?

Accepted Answer

Pre-matted, cellophane packed, paper prints are available for order in bundles at wholesale prices.  A minimum $500 order is required for wholesale pricing.  Find more information here.(https://www.jlmohrart.com/wholesale-prints)

Question 15

What is your website privacy policy?

Accepted Answer

This Privacy Policy (https://www.jlmohrart.com/privacy-policy)describes how your personal information is collected, used, and shared when you visit or make a purchase from jlmohrart.com (the “Site”).

Information I Collect On This Website
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do I Use Your Personal Information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors 
The Site is not intended for individuals under the age of 13.

Contact Me 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at jlmohrart@gmail.com or by mail using the details provided below:

JLMohr Art 
[Re: Privacy Compliance Officer] 
446 Sagewood Park SW, Airdrie AB T4B3A9 Canada
​

FREQUENTLY ASKED QUESTIONS